Orevive SpineEase delivery, returns and guarantee

Orders placed before 3 pm AEST on a business day are dispatched the same day, according to the seller. Shipping is free on all Australian orders, including PO Boxes and parcel lockers. The seller's site shows two slightly different delivery tables, so treat these as estimates.

Return postage costs aren't stated, so you may need to pay them. Partial refunds are offered on bundles if you return only some units.

• Email support@orevivespineeaseau.com within 90 days of delivery with your order number
• The seller replies with return instructions
• Post the cushion back (tracked postage recommended)
• Refunds go to your original payment method within 5 business days of the return arriving

The seller says faulty or damaged items are replaced or refunded at no cost. A separate warranty period isn't published, but the Australian Consumer Law gives you rights to a repair, replacement or refund for major faults regardless.

The seller says tracking details are emailed once your order is dispatched. If it hasn't arrived within the estimated time, email support@orevivespineeaseau.com with your order number.

• A repair, replacement or refund for a major fault
• The product must match its description
• It must be of acceptable quality and fit for purpose
• These rights apply on top of the seller's 90-day guarantee

The seller ships Australia-wide, including regional towns, PO Boxes and parcel lockers. Remote areas can take up to about 10 business days, so order early if you need it by a certain date.